急诊护患沟通技巧EMERGENCY NURSE PATIENT COMMUNICATION SKILLS汇报人：×××汇报时间：×××所谓沟通技巧，是指人利用文字、语言肢体语言与等手段与他人进行交流使用的技巧。沟通技巧涉及许多方面，如简化运用语言、积极倾听、重视反馈、控制情绪等等。PLEASE PLACE YOUR COMPANY LOGO HERE Home Product Services SupportHome Product Services Support目 录CONOTENTS急诊的特点01Characteristics of emergency treatment护患沟通的定义02Definition of nurse patient communication急诊护患沟通的方法03Methods of communication between emergency nurses and patients五主动，十个一点04Five Proactive, Ten OnesHome Product Services Support急诊的特点Characteristics of emergency treatmentPART 01急诊的特点01Characteristics of emergency treatment急忙杂无效沟通不满纠纷医疗事故伤医急诊的特点01Characteristics of emergency treatment医患关系患医疗机构医务人员患者家属监护人医现代医院优质服务的标准急诊的特点01Characteristics of emergency treatment五好一低良好的人际沟通技能良好的便利设施良好的服务系统和过程良好的就诊环境较低的服务费用良好的临床技能Home Product Services Support护患沟通的定义Definition of nurse patient communicationPART 02护患沟通是护士与病人之间的信息交流和相互作用的过程。所交流的内容是与病人的护理及康复直接或间接相关的信息，同时也包括双方的思想、感情、愿望和要求等方面的交流。 护患沟通的定义02Definition of nurse patient communication护患沟通收集信息沟通意义证实信息分享信息、思想和情感建立信任关系Home Product Services Support急诊护患沟通的方法Methods of communication between emergency nurses and patientsPART 03急诊护患沟通的方法03Methods of communication between emergency nurses and patients沟通语言沟通有效沟通非语言沟通口头语言书面语言声音神态肢体动作急诊护患沟通的方法03Methods of communication between emergency nurses and patients语言性沟通交谈聆听沉默反馈文字沟通非语言性沟通副语言沟通 面部表情 目光接触 身体活动仪表仪容姿势接触 空间距离 急诊护患沟通的方法03Methods of communication between emergency nur...
